Privacy Policy

1. INTRODUCTION

Mounting Now LLC (“Company,” “we,” “us,” or “our”), located in Brentwood, Tennessee, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mountingnow.com), book a service, or communicate with us, including through SMS text messages.

By using our services or providing your contact information, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Identification: First and last name, email address, phone number, and company name (if applicable).
• Service Address: Home or business address where services are to be performed.
• Booking Details: Appointment date, time, service type, and any additional details you provide.
• Payment Information: Deposit payments are processed securely through Stripe. We do not store your credit card information.
• Photos and Files: Any photos or documents you voluntarily upload to help us prepare for your service.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website (collected via cookies and analytics tools).

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Schedule, confirm, and manage your service appointments.
• Send booking confirmations, reminders, and follow-up communications.
• Process payments and issue receipts.
• Send SMS text messages as described in Section 5 below.
• Respond to inquiries, questions, and customer support requests.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

5. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our website or conducting our business (e.g., Stripe for payment processing, Google for calendar integration, Cloudinary for file storage). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.

6. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. We use Google Analytics to understand how visitors use our site; this data is aggregated and does not personally identify you.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Booking records are typically retained for 3 years. You may request deletion of your data by contacting us directly.

9. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of SMS communications at any time (reply STOP).
• Opt out of promotional email communications at any time.

To exercise these rights, contact us at mountingnowllc@gmail.com.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us: